CompuServe Messages

>>Autodesk's customer base totals more than two million users who are supported either directly by the Company or through a network of authorized dealers.<< The above probably represents only a minute number on satisfied customers. Mr. Moreno, I really do take offense at your putting such a statement on this forum and leaving this forum, and the staff of the YOST group out of the picture. Have you (Autodesk) ever surveyed this forum and the number of support questions answered by volunteers vs. the number of questions that have been handled by the Autodesk tech support group? Also, how many customers have been rudely turned away from presenting their support type questions to Autodesk vs. any that have been given the same treatment on this forum? Maybe you could suggest Autodesk distribute some of its earnings to the many volunteers on this forum that do Autodesk's tech support. After all, we not only have contributed to the wealth of Autodesk by buying its costly software but also continue to contribute to reducing overhead at Autodesk by allowing it to operate without large support staff for the relative size of the company and relative complexity of the software. We also, to my knowledge, all have to pay out of our own pockets the cost of providing this tech support on behalf of Autodesk and its many unsupported customers as evidenced by the respondents on the forum. As a suggestion, maybe the least in thanks Autodesk (Ms. Carol Bartz) could do would be to provide this forum for "free" access by those offering tech support to Autodesk customers. Although my response was triggered by the offensive omission above I do wish the response to be of a constructive criticism nature and my suggestion taken very seriously.