CompuServe Messages

Ah, Tis nice to sit in the cat bird seat eh Ben? Rarely do you answer the phone to listen to the dealers that have purchased from you. In fact, your company has an interesting history of not being able to ship when they said they could, and not being able to charge what they say they would. I remember an emergency we had that required 'good support' from Black Belt, and what we got was 'zip'. I also quite well remember you telling me in email how it was a 'customer service' matter and that you were not interested. Fact is Ben, dealers have to often times select from a range of products to stock shelves. Considering the way Mr. Foust has treated anyone who has the smallest criticism of his software, I can understand Mr. McKinney's attitude, and frankly I support him. Why? Because if a developer will NOT listen to a dealer, he sure has hell will not listen to a user. The dealers have to put up with the users first you know, and as you correctly pointed out, selling what the customer needs is clearly in the customers perception of the company, not just the product. I only mentioned the above because I have dealt with Black Belt as a dealer and found the experience less than pleasurable. You could say "we felt screwed' when we were charged full retail price. You could say we felt 'screwed' when the item promised to us didn't arrive on time as promised, and when I called again was told "Oh that, oh, we don't do next day delivery." I reminded the nice lady that indeed she said she coould when we ordered the product. It is ancient history now Ben, and one that I did complain to you about in email. I guess I don't appreciate you ripping the guts out of Mr. McKinney in a public forum telling him he is 'screwing' his customers. I guess I felt it necessary to mention how your company supported a dealer who was trying to do as you suggest, and get the best product for the job. I got an unhappy customer in the deal, and almost lost a $25k sale. I am sure you will find a way to tell me that I am screwing my customers for not stocking your product. Tis ok by me. I think ImageFX from GVP has got it right, and NO ONE has ever brought it back. A good interface, a good company and frankly a damn good program. I might add that ASDG treats their dealers quite well too. As far as Interchange Plus goes, if someone needs it, I'll order it. I won't stock it. However, I do have Pixel 3D Pro on the shelf. Guess I am one of those schlock dealers eh? Good. See you in Indy land. 🙂 -mark= Otto Pilot Engaged..