#LW4.0 Upgrade
16-Aug-95 13:53:54
Sb: #119224-#LW4.0 Upgrade
Fm: RAD Moose @ NewTek, Inc. 76004,3350
To: Michael D Brennan 74453,3117
I will have an announcement later today or tomorrow concerning the future
upgrade programs for 3.5 LW SA owners, and NewTek will not be following any
such policy as requiring LW SA owners to pay full retail for each new revision.
In-house discussions have been very active on the issue, and the feedback
received. A permanent policy will be in place that will provide a sensible
template for advance upgrade offers, and post-release upgrade offers, and this
policy will be in-line with accepted industry practices, and geared for
customer satisfaction. Put simply, we'll have a good plan and everyone will
know what to expect come upgrade time, from now on.
I hope you will resume handling NewTek products with confidence, and I will
pass your concerns and comments to management.
Chuck.