Don't Go-Amigo!!
Wayne –
If your situation makes you that mad about GO_Amigo I would do
everything you plan on doing – EXCEPT you should return the product that
you are not paying for! You have no right to keep it and not pay for it!
Don't worry about you openning the package and the disk envelopes. It is
expected the you should open those two things and you can still return the
product.
Although I feel that you a blowing this whole thing out of proportion,
you should try to settle your differences with Go_Amigo. Call them back,
insist on talking to a manager – Don't hang up and wait for one to call
you, stay on the line. Then, very calmly, start from the beginning and
explain what problems you are having. Explain that you would like to
exchange the product for the most current version, Explain that you do not
think you should pay a 'restocking fee' and that you will return the
product in exchange for the new version. You should ask them to ship the
new product to you for free shipping, but you should also expect to have to
pay the shipping on getting the product back to them.
In any event – if you do not get satifaction from them, that still
doesn't mean you get to keep the product for free! You are going to have
to pay to return the product to them one way or another. Either you will
be expecting to receive the current version back from them, or you will be
stopping payment on your Credit Card order. If you don't return the
product you are just asking for more trouble and they will have the law on
there side.
P.S. Before you return the product, call them and get an RMA#. And from
now on keep notes & records of ALL communications you have with Go Amigo.
You should probably send them some written communcations detailing your
complaints and keep copies of that for your records.
– Roy Pahnke – Crazy Mountain Software
Casper, Wyomin' – 1-800-76 AMIGA