CompuServe Messages

I'm surprised to hear you taking a position like this… Not pointing this argument at any specific company, but tell me what is a proper consumer response to bugs or broken promises? I'm busting my butt to make sure all my customers are happy, and that we fix bugs ASAP if they're spotted. We've never shipped anything that crashes out of the box. All our reviewers have all specifically noted the apparent robustness of our programs, that they couldn't get them to crash or act funny, no matter what they did. If you're telling me that my customers will suddenly start "cutting me some slack", that's great news, I can start more vacations, and getting more sloppy in my coding. – John Foust