CompuServe Messages

I'm the complainant. Yes, I understand _why_ you want the disk; I don't agree that you should make your customers work so hard to give you their money. Of course I own the program. After all, _you_ sent me the upgrade notice. Where did you get my name if not from the registration card? How about: 1) put a little serial number on the upgrade notice , 2) ask for that number when I phone you, 3) take my order and credit info over the phone, 4) ship the update no later than 24 hours after I call, and 5) offer premium delivery service as an extra cost option. You could even tack a markup on the shipping fee for your trouble. Notice I didn't even ask for an 800 number; I'll pay for the call. If I tell you I lost the upgrade notice, then *maybe* you should ask for the original disk back. And maybe not – even if I am a pirate, at least you'd get the upgrade $$$ out of me. Obviously, the point is disputable; but I'm through mailing disks. You can have my money but not my time. Rob.