24x .FLC
12-Oct-92 17:16:57
Sb: #24688-24x .FLC
Fm: Jaime Pirnie [Diamond] 75300,3673
To: Eli J. Boyajian 75410,751
Eli,
Your messages are quite hard to follow. Speaking for Diamond, your posts
and this thread have gone on since Friday evening after business hours have
closed. Since then you have determined that the drivers you have are BETA
(they're not, they're released), that Diamond has you "Beta-testing" these
drivers (you're not), and that you must lose your investment in this
product because you can't render to 24-bit with the SpeedStar 24X (you can
– see previous messages).
It is mid-workday on the following Monday. I have gone through this thread
and have answered on behalf of Diamond in your situation. My solution is
to send you an updated disk that will allow you to render in the color
depth of choice. I have personally used the 24X with this driver under 3D
Studio 2.0 and rendered to 24-bit at 640×480 without any problems. Send me
your address and I'll send it to you at no charge.
I hope that this type of situation does not occur again and that all
aspects are taken into consideration before anyone jumps to conclusions.
This message is not written with any malice towards anyone and is intended
to help make everyone's day go just a bit smoother.
Respectfully,
-Jeff Orr
Product Marketing
Diamond Computer Systems, Inc.