CompuServe Messages

#Sanyo

    07-Oct-93 10:20:12
Sb: #60570-#Sanyo
To: James M. Murphy 71165,1321
James: >> As a new dealer I wanted to give Truevision a shot but they blew it big >> time in the support department. As a small company I can't afford a two >> week or sometimes NEVER call back cycle. Maybe it's your personality! <g,d,& r> We have never had any problems getting through to Truevision, and have a direct line to some of their engineers! In fact, when I noticed a problem in their AT-Vista ADI driver around a year ago, they re-wrote that portion of the code and I had a new driver within a week! And I know they just came out with a new driver again for 3DS3 last week, before Autodesk even started shipping R3! Although, I must say, we didn't have to call them often, we find their boards rather easy to install and support.