CompuServe Messages

PROBLEMS

    03-Oct-94 11:12:16
Sb: #42896-PROBLEMS
Fm: Jim Butterfield 73624,14
To: Joan Giese 75122,2076
Joan, we will need to take these things gently. We still don't know what type of Amiga computer you are using, or anything much about your Workbench version (this last will normally print out when the computer boots up, but you can lawyas command VERSION and then tell us what you see as a reply). Your typing ENDCLI can cause no harm to the Amiga system. If the Workbench isn't loaded, your screen would go blank temporarily; that's expected, and it would clear up next time you booted/powered on. If your screen is now blank when you switch the power on, there's something else at work here, and we need to track it down. Here's some information you can give us: when you switch on, the screen will first change color several times. THEN you should see a "console" window with stuff printed on it. QUESTION: do you ever see this console window, or do you get stuck on a color? If so, which color (the exact color tells us about the problems on your machine). Next step. Boot the computer on the Workbench disk. Don't worry about installing the disk yet; but DO be sure you have the write-protect set on the disk (you *could* have a virus, and we don't want it infecting your Workbench disk). When the boot is complete, you'll likely be in Workbench. Tell us about the icons you see. Then, start up a Shall window, command INFO, and write down everything it says so you can tell us. What we're looking for here is whether or not the system can "see" your hard disk. You might also try the command INSTALL DH0: CHECK and tell us what the reply is. By the time you give us this information, we may have a fairly good idea of what you need to do next to get your system back into shape. –Jim