CompuServe Messages

Dear Neill: As others have noted, DeskTop Set and WinWord 6 are cohabitating nicely on all of our machines here at Okna as well. What GPF's are you getting specifically? Have you tried contacting Microsoft? Have you upgraded to 6.0a? Following are some general solutions for solving GPF's that might help too. Sincerely, Tracy McKenna Okna Tech Support General Protection Fault errors – Common Solutions: If you are consistently getting a General Protection Fault Error, try the following. 1. Check that your Windows system resources are not getting low by selecting Help/About…from the Program Manager main menu. If they are, try closing some of your other applications and see if this solves your problem. 2. Try exiting and re-entering Windows 3. Sometimes you will get general protection fault errors if the executable file named in the error message is corrupt. Try reloading the appropriate application, usually Windows or DeskTop Set. To update your DeskTop Set program files, place your original diskette in your floppy disk drive and select File/Run… from Program Manager. Type a:\install (or b:\install). When the DeskTop Set Update dialog box opens, click Update. This will overwrite all of your DeskTop Set program file (*.exe, *.dll, etc.) with the originals. This procedure will not affect your data in any way. Refer to your Windows manual for instructions on how to reload Windows. Again, this procedure will not affect your Windows setup in any way. It will simply overwrite the existing program files with the originals. No data files or editable setup files will be affected. 4. If you continue to have problems, please call the Okna Tech Support Line.