CompuServe Messages

Joe, DTS Caller ID doesn't have a screening function, so if there's an incoming call you don't want to answer you either have to ignore it or cut it off yourself. The reason calls to Tech Support people (and many order services) are answered so quickly is that incoming calls to these companies are routed via computer to an available agent, then automatically put through the phone. The agent has no control over picking up the call, they just get a warning beep in their headset that a call is being connected. Since the computer is doing the actual connection, it goes through without ringing. Sincerely, Martine Carlson Okna Technical Support