CompuServe Messages

PAR errors

    18-Oct-94 04:02:38
Sb: #129533-PAR errors
Fm: alec jason 71137,2632
To: James Biebl 75130,1345
James, Boy, that's a new problem. Never heard of that one before. I did send my PAR board back to DPS but the tech called me and said the board is working fine. As I described the details of the problem, he asked me to check the rev date on a chip on the Micropolis drive. He then told me that the problem was being caused by the drive — and further that DPS had sent an engineer down to Micropolis to prove to them that some of their drives were not operating properly. I wasn't happy to hear this because, as I told him, I knew that when I called Micropolis and told them about the problem they would say they never heard of it and that it must be the PAR board's problem. I even asked him for the name of someone at Micropolis who knew about the situation. I then called Micropolis and actually spoke to the right guy. He, of course, told me the exact OPPOSITE: that the problem was the PAR board and that the DPS engineer who had been sent there was fully aware that there was no problem at all with the drive's functioning! So here I was, once again, lost in that area between light and shadow, between truth and superstition, between tech support and tech support: in the PC ZONE where no one really know what's going on; where everyone can blame anyone else for anything. The Micropolis guy was nice enough to offer a replacement drive just for heck of it and I've installed it and everything seems to work fine — for now. I asked him to please call DPS and get this thing settled. I dunno . . . I just work here. Alec Jason