CompuServe Messages

The following was reviewed and re-uploaded as POLICY.TXT in Library 9, Index and Info. Autodesk Forums Policies and Procedures Introduction This document describes forum rules and policies that will help you in interacting with the forum sysops and other forum members, and will help you better understand how the forums work. The policies are divided among messages, libraries, and the Autodesk Display Page. Messages Please post your technical questions on the forums rather than sending them to Autodesk employees through CompuServe Mail. Posting your questions on the forum exposes them to the widest possible audience. Autodesk employees are often busy answering questions on the forums, so they may not have time to devote to individual questions that they receive through CompuServe Mail. You may post a private message on the forum to the forum Sysop by addressing it to *sysop. The message will be seen only by the forum Primary Sysop, so, as with the case of CompuServe Mail, you are not likely to receive timely or numerous responses, and you may miss good information. Private messages, either on the forums, or through CompuServe Mail, should only be used to communicate confidential information to the sysop or other Autodesk employee, or if you are asked to by the sysop or Autodesk employee. Please devote some time to determining the most appropriate section to post your messages. Many forum members scan particular sections that address issues in which they have expertise. If you post your messages in a section not related to the topic of your message, you may not get timely or complete answers. Do not include your software serial number, or, if you are a dealer or developer, your dealer or developer number in your messages. These numbers should appear only in private messages sent to Autodesk employees through CompuServe Mail or posted to *sysop on the forums. The sysop will see that all questions posted on the forums are answered within 24 hours (not including weekends or holidays). Messages posted to the forums "scroll off" of the message board in about 10 days. If you ask a question on the forum, do not let much time pass without checking for responses, lest you miss some that exit the message board. Autodesk employees will not be responsible for answering questions about third party software, or unsupported hardware or operating environments. We expect that forum members will abide by general standards of public decency. Vulgarity, profanity, explicit or implied, and open and continuous hostility will not be tolerated. Autodesk reserves the right to restrict access to the forums for members who violate these guidelines. We ask all members to use their real first and last name as their name on this forum. Please do not use a "handle" or nickname. Business names may be indicated on the signature line if desired. Keep signature lines o a maximum of two lines – name and business if desired. Libraries Please try to upload your files to the appropriate library section. If you are posting an update to a program, please upload the update in the same library and with the same file name as the previous version, or delete the old version after you have uploaded the update. If you are uploading a demo version of your program, please include the word demo in the file's title and as one of the file's keywords. Files uploaded to the forum will be checked by the forum sysops for virus contamination and functionality. If a bug or other problem is found in the program, you will be notified by the sysop through CompuServe Mail and asked to fix the problem and reupload the file. Barring problems, files will be available for download within one business day Library 1 of the AutoCAD and Library 9 of the Multimedia forums will contain index and catalog files that list the contents of all files on the forums. The index file will contain a list of all files posted on the forum within the last 30 days, and will be updated as needed. Autodesk Display Page Above the forum level, Autodesk will maintain a display page where you will be able to find information previously found on the forums: Autodesk press releases Product price lists Product descriptions Orphan dealer list Areas where you will be able to contact Autodesk Customer Service and enter product wishlist suggestions.