CompuServe Messages

Richard, Warning: PageScream enthusiast here… WELL WELL, we're going to talk customer service are we ???!!! Let ME tell YOU about the company you appear to be so fond of (i.e. Gold Disk). I purchased ProPage version 1.0 (the one without the dot matrix printer drivers) at the time that 1.1 or was it 1.01 was available. I called Gold Disk, and, yes the upgrade was "free" as soon as they got my registration. I finally got my "free" registration after five more months, a half dozen toll calls to Canada at day rates and a FAX of my disk labels because after three months my registration STILL wasn't in their data base. Two months later, 1.2 came out. I NEVER got an upgrade card. I called Gold Disk (another toll call). I was told that they were sending cards first to owners of ProPage AND ProDraw and I'd get mine RSN. That was, let's see this spring ??? I've still never gotten the stupid card and NOW 1.3 is available for which I also never got a card or announcement. My messages here were COMPLETELY ignored by their "support staff" and when I had a techincal question, the "help" I got was something erudite like "Gee, I dunno". Also, mine is NOT a unique experience. A friend of mine had his plactic charged THREE MONTHS before he ever got his upgrade to ProPage from PageSetter (or whatever the predecessor was) and had the Devil's own time getting an upgrade to the VERY buggy first release of Comic Setter. Granted, Soft Logick may well have been deceptive and unresponsive and difficult to deal with but they are NOT alone in this regard. Also, I and others have produced VERY professional results with PgS and I prefer it to ProPage and CityDesk bugs and all. (fueling the flames…)