CompuServe Messages

Steve – My 2000 works with all the drives (floppy) the dealer has in the store, except the other Supra. The Supra drive does not work with ANY of his 2×00 machines where there are 2 internal floppies. They symptoms are that with the Supra drive attached, the machine will not even recognize a WorkBench disk. Every one of them comes up "Not a DOS disk in Unit 0" roughly 75 per cent of the time. The few times it does boot at all, it gets about 3-5 lines into the startup-sequence and demands "You Must Insert WorkBench1.3 in Drive 0" (or other boot disk). This demand is repeated each line in the startup-sequence thereafter. There is a 95 per cent chance that the system will GURU before the startup-sequence finishes. If not, it will GURU almost immediately upon calling any other application. This ONLY happens when the Supra is attached to my machine or the others configured similarly in the store. NO other drive available to us causes such problems. The store owner, an authorized Amiga repair person, has had the entire system checked and re-checked. Without the Supra, the problem simply does not exist. Secondly, when I called Supra's customer service line, the person with whom I spoke brushed off the complaint as something they had never heard of before, and they "only buy the drives and stick cables on them." He conveyed the distinct impression that a mere customer could not possibly have a problem with his company's equipment. Thirdly, when the dealer contacted Supra, they told HIM that the problem I had been having was a known problem, and there was a recall of the drives in progress. The dealer sent back both my drive and the one he had in the store to be replaced under this recall. Over two months later, the drives arrived back in Orlando with a curt note stating they checked out OK. Nothing had been done to fix the problem. While some 2000s may have a problem with external drives, mine does work normally with drives from CBM, from California Access, and there was one [ MORE ]