CompuServe Messages

Barry; Its a rough world out there (and of course, I realize you know that). Sounds like part of your problem may in fact be the 'old files.' I have several PGS 1.8 files that will crash PGS 2.1 on my A3000 and it has 18 Meg. I think that SL support has improved a little — not much understand but a little (of course they had and have a lot of room for improvement). Also, I have had my best luck when writing letters to them rather than attempting to work over the telephone. I'm not sure that isn't even quicker than the phone! If you do send them letters, leave lots of room as they like to write directly on your letter and return it to you. For operating style, I would say that WP's customer support is the very best that there is. Technically they are pretty good also. The very best technical support would likely be a toss up between BlackBelt and Right Answers Group. It is no accident that Brad Schnek and others put "for support above and beyond the call of duty -> Keith Doyle" and of course Ben Williams is very well known to us here. I wish I knew some answers to the software quality problem. There were times while trying to use PGS 1.6/1.8 that I probably could have easily committed assault if only I could have gotten my hands on someone responsible for the software — thus, I believe that I really do understand your feelings in this matter. -bill/ARS KB7LX