#ImageFX Press Release 2
27-Nov-92 15:53:46
Sb: #79221-#ImageFX Press Release 2
Fm: Jim Ogilvie 75300,2253
To: Kermit Woodall 71021,2753
Kermit..
It *sounds* good.
As far as GVP tech support goes, I haven't had need to try and use it for
at least six months. However, six months ago when I tried to call, all I
got was an answering system indicating that I would get a call back from
tech. support. As far as I can remember, it was pretty much the same way
when I worked for a dealership from the time GVP started up and we were
buying HD controllers from them, etc.
I'm not trying to dump on GVP, I'm just indicating that GVP has a
formidable task ahead of them if they want to attain the same level of
customer service that I have obtained from other players in the market.
(Namely Ben and Black Belt, and Perry at ASDG) I can't say enough good
things about these people and the work that they do. Having good software
is half the battle, making it grow and listening to the customers, and
being there when they need help, is the other half. If you are going to be
online to offer help for the software, that's another big plus.
Jim