CompuServe Messages

#A C/WTBACKUP problem…

    15-Nov-93 09:52:06
Sb: #A C/WTBACKUP problem…
Fm: Piyush Majmudar[S-P] 72350,3234
To: Corel Customer Service or Tech Support staff:
Mon 11/15/93 10:47 am et I am trying to use your software but having problems. Pls help me. The situation is as following: Based on my conversations with Adaptec, Corel (with Arlen Bartsch and Bryan Shearer) and HDSS (the mail order vendor), I ordered Archive Turbo Python DAT drive (DDS SCSI-2 Model 4324MP, internal) 4-8 GB DAT and Adaptec 1542C (ISA, SCSI-2, Fast SCSI) with the SCSI Master Plus kit (which included Corel SCSI utility products!?) from HDSS. I have a 486DX-66/256KCache/16MB memory/8 ISA (2 VLB)/ 512 MB IDE(ISA)HD/Trident SVGA system running MS WFW (LAN). I installed the internal Archive Turbo Python DAT tape drive (with default factory switch setting, SCSI ID 0), the Adaptec board (SCSI ID 7, Port 330, DMA 5, IRQ 11, BIOS addr CC000), both terminated, using a 50-pin internal SCSI BUS cable. These two are the only two SCSI things on the cable (as well as in the PC). I installed Adapatec ASPI manager driver ASPI4DOS.SYS (that came in the Adap tec SCSI Master Plus kit) in my config.sys as the first thing (even before QEMM.SYS/HIMEM.SYS) with parameters /P330 & /D. (Can't I load the ASPI mgr high, by loading it after QEMM?) After rebooting, installed the DOS and windows versions of the Corel utilities that came in the SCSI Master plus kit. As I did not have any SCSI CD-ROM or hard-disks in the system, it did not install in my config.sys any additional device (driver) lines. After rebooting, I tried the Corel tape backup program for DOS (v.1.14), CTBACKUP.EXE that came as part of the Adaptec SCSI Master Plus kit. First thing I tried to do was to try to format a DAT tape. I got a big red screen with the error message "selected device can not be recognized!" I tried the Corel tape backup program for Windows, WTBACKUP.EXE (v.1.11), that came with the Adaptec SCSI Master Plus kit. That also gave a similar message. Seems that the DOS and Windows programs Corel tape backup (that Adaptec provided in their SCSI Master Plus kit) are programmed to look for a "recognizable" tape drive and they see the tape drive but do not seem to recognize the tape drive that they do see! I say this because, a strange thing later happened. When I invoked the DOS tape backup program CTBACKUP.EXE with a parameter "?" on the command line it no longer gave the error message and started working normally. Out of curiosity, when I tried the same thing with different characters on the command line, the program worked OK as long as I typed SOMETHING on the command line after the command ctbackup! However, even this weird mode of w orking has its problems… The CTBACKUP has memory problems when viewing a "Save Set" that has large number (600-700) of files. I called Adaptec tech support hot line late yesterday (11/11). The guy I talked to did not have much experience with SCSI tape drives and asked me to download the latest version of ASPI4DOS.SYS from their bulletin board. Last night, I did that and tried the latest (v 3.22) version. Did not help any! Do you have any idea what I can do next? I suspect that the Corel SCSI that Adaptec provided is VERY out of date! Do I need to upgrade from you to have your latest backup software? Do you know if it recognize my tape drive? Will appreciate ANY help. If possible, please call 908-463-8765 and leave a voice msg or CIS MAIL to this Compuserve ID (72350,3234) as soon as possible. The CTBACKUP.EXE is v1.14 200,257 bytes (5/19/92 15:41:04) and the WTBACKUP.EXE is v1.11 140,080 bytes (5/12/92 01:11:00). the DAT tape SCSI identifier string is "ARCHIVE Python 283880-XXX 4.28. Thanks. –Piyush Majmudar