CompuServe Messages

Nik, I just called Vibrant this morning and dicovered thier aversion to dealing with 3ds users directly. They told me I had to go through my dealer with any display problems. He took down a brief description of the problem (probably just to get rid of me) and admitted they've been having some TIGA problems. I luckily have a workaround to the problems for now, but if I had to notify my dealer, who then goes to Autodesk, who tries to verify the problem and then goes to Vibrant, who checks on it, then gets back to Adesk, then my dealer, then me again, I'm worried I'd be old and gray before I found anything out. I understand thier concern about being flooded with calls on a product they're not obligated to support directly, but I'd love to cut out a few steps in reporting some display problems. Can I E-mail you or Brian Massey a discription of the problems and my system info? This way I can be sure Vibrant is aware of the problem and the info is not lost somewhere in the long chain it would otherwise have to travel.