CompuServe Messages

Scott, PMJI. I have only bought a couple things from Creative Computers and the last time, an OpalBoard and HD drive where a real experience: I ordered and everything was fine. However, they failed to update my address in the shipping department (it seems they have two databases) and the package got returned by FedEx. I called them up and after arguing with them (on MY long-distance charges) that in fact it was THEY who screwed up they sent me a replacement. So I got the delivery about a week later than I should have. It doesn't end there: about a month after that, they called up and asked if I wanted a credit on my card for the returned merchandise or for them to send me the package again. I did a double take and then realised they didn't have a record of sending me the replacement (because the two packages passed in the mail). I could have either gotten a second OVBoard & drive or CA$900 back. Being the brutally honest person I am (and fearing they would find out eventually) I had to explain to them that I already had the merchandise. It took them quite a while to understand. To their benefit, they DID credit my card for the shipping charges (which essentually covered the long-distance phone charges). The next product I purchased was from a another mailorder co. but I won't shun CC because, although they are inept, they did give me satisfaction in a more or less timely fashion. Andrew ICAM — ActiveMedia Development / IICS "InforMedia" Newsletter Editor Gliding in from Toronto on AutoPilot…