CompuServe Messages

Hi, Sorry to interupt someone else's message, but it seems like Pat is echoing my question (I just bought a DeskJet 500C 2 days ago). The DeskJet driver with WB 2.0 works okay with the black cartridge, but when using the color cartridge the "change cartridge" light blinks. I tried calling Commodore's "Gold Service" "support" line, who said it was up to HP to write/supply the new driver. Okay…. This morning I called HP Personal Peripherals Assist, who sounded a lot like Bob's Country Bunker from the Blues Brothers (we support BOTH kinds of computers – PC AND Mac). They said Commodore wrote the existing printer drivers… So I called the Gold Service line aagain & got the same answer… So I called HP, waited on hold 20 mminutes, found someone who knew of the Amiga, but knew of no plans for HP to be developing a driver for the 500C… The HP guy did mention a company called Creative Focus, and they were helpful, knew what Amigas are, and are planning on developing a printer driver to support the DeskJet 500C in COLOR (certain Amiga paint programs utilize different colors, besides black,grey, and white). My gripe is not that a driver is not currently available, it is that 1) both companies' help desk people were eager to shift the problem back to the other vendor (and consequently,to me) 2) as a recent buyer of thousands of dollars of these guys' stuff, I felt I deserved a bit more consideration, 3) on the first call to HP, I had to explain a couple of times that I didn't need either the MS-DOS or Windows disks… Well, I'll close out my Marketing 101 lecture by leaving the address of Creative Focus: P.O.Box 580 Chenango Bridge, NY 13745-0580 (607)648-4082 (I don't have any affiliation with the company – it simply seems like the only vendor with a color driver). Craig Stenseth 72117,376