CompuServe Messages

John, I'm only suggesting (oops – I'm actually stating) that they have abandoned the Amiga market as far as technical support is concerned. I am only conjecturing why they would do that. Considering their accomplishments to date, they are not stupid boys and girls. Thinking individuals who want to keep repeat business as well as expand markets would realize that quality after market support can make the differnce between a product that has a long market run and one that has a short one. The only reason to quit offering support in any particulare market is 'cause you plan to leave it (witness the way the Amiga wordperfect online support dried up and the phone support slowly withered thereafter. NewTek is just found a way to wither it faster – but hey, thats progress right?) Under what circumstances would your company issue "canned" solutions to every problem on the phone (except for the cut-and-dried 'it died' scenarios)? Like " you have a non-stnadard motherboard" or definitely your accelerator – not our software…". Under what rational would you advise your tech support not to answer hardcopy and electronic example problem reports and/or promise to call abck then repeatedly fail to call back to the point of forgetting the original problem report? I thik the only answer can be, "when I want that segment of the market to go away as it is coasting more than I can realize in profits from it." BTW, I am not the only one who has had this difficulty with them especially since about July. NewTek support just appears to have dried up. And again I ask the question, if, unlike you and Black Belt and ASDG etc, they are not going to provide files and support here on CIS, why do they still have a free bit and a forum? It leads to false expectations and increased frustration to users. (SYSOPs feel free to chime in on this point…) wmc – via Autopilot!