CompuServe Messages

Your all missing Waynes point and *judging* him for making it. The simple point is that when you make a significant investment in high end hardware, you *expect* a certain level of support. That is not to say that you can expect an all knowing tech support group, merely a helpful and positive one that *tries* to work out your problems. I have had several mmmmh run-ins with Tech Support at Newtek..sometimes I've been handled nicely (whether the problem was resolved or not) and other times I've been treated as a pariah. This forum IS the place to yell and scream about your problems. It IS the Newtek forum. For those of us who depend on high quality support being available for this product..balancing the feedback on this forum is important. I think it wrong to belittle a pleasant users scream for help. He is NOT trashing the product (a la your example on Internet) merely stating that in HIS opinion tech sup sucks. That he has floated trial balloons to try and figure out WHY he has received a poor level of support is perfectly reasonable. That others (Eric) have suggested that he was unlucky is also reasonable. Lastly, most successful Hardware and Software companies have learned that to make it *in the long run* the two areas to spend a lot of money/resources on are : R&D and User-Support. NewTek have produced a great product..but competition is rearing its head – The Fast electronics switcher/A/B roll/Twin TBC/DVE/Twin Frame Buffers/Multi-platform product at $4,000 is very enticing at the low end…the Matrox product equally enticing at the high end. I knew of these products 18 months before their release. As just a little Joe Schmo…I know zippo about NewTeks future direction. Given the amount of money and time I've sunk into this product, that concerns me. SK.