CompuServe Messages

Dear Mr. Wheeler, First let my say that we appreciate your support and patience. Second I was being assisted by someone who did not understand the CIS posting system. Thirdly, I am sorry that you feel that way and you now know that this was not my intent. After our phone conversation today I know that you understand that we take our customers happiness very seriously. We are doing our best to continue to provide top-notch service in an overwhelming situation. Unfortunatly I do not have the time to answer you in full. As I've said time and again InnoVision does not currently offer Tech Support over the nets and that this is my own account, ect.. I do not, for the record, agree with your interpretation of the events but…. We found out from Tri-Media today that the folks at Wacom chaged some things in their tablet and did not let them know. In fact we al communicated with a high-end post house in Toronto where they had the EXACT same set ups and it would work on one and not the other. It's really quite basic; Alpha Paint supports the Tablet.Lib. Tri-Media is currently working on a new driver and InnoVision Technology is always optimizing the AP code. We look for a new version of Alpha Paint to more fully support various tablets and also being able to provide our clients with the Tablets and Drivers directly from InnoVision.I will be posting the information and I encourage anyone who has a question to give us a call at 510-638-0800 or fax at 510.638.6452. BTW we are trying to set up a BBS and should be online in early 1995! With God, your and other Amiga/Toaster users help we shall continue……. Thank you angain for your understanding. All The Best, Tom Patrick InnoVision Technology