GVP TPC-PLUS problems
to: GVP Technical Support From: Ron Flory, [71053,3551] Subj: TBC-Plus
Crashes
I recently purchased a new GVP TBC-Plus for my Amiga and have been having a
few problems with it- from time to time. I have been unable to reach a GVP
Technical Support person.
1. The entire system crashes when TBC-Plus tries to read a JPG image file
whose y-size (height) is larger than the screen buffer.
Every time I try to read a .JPG file that is 800 pixels high, the TBC
causes the entire system to lock up solid. No mouse, no keyboard- just
dead.
2. While adjusting H-Phase on advanced panel, the output image is corrupted
if the input is from the frame buffer. While running the H-phase slider
from left to right, horizontal noise appears and stays in the captured
image. This appears to be a wild pointer problem where your software
is clobbering the frame buffer.
3. Several TBC AREXX commands are not implemented. I have been unable to
control many aspects of the TCB-Plus via remote control because the AREXX
commands were omitted.
4. Your Automated Technical Service Line is frustrating. I hope I'm wrong in
my understanding that you have ceased providing online customer support-
If true, this would amount to nothing less than business suicide. Referring
technical support to dealers is a joke since most dealers are less
knowlegable and helpful than their customers. Being a computer Hardware/
Software engineer myself, I have firsthand experience with this situation.
Although an automated system is a good tool to help screen simple problems
before they waste the valuable time of a support person; I for one will
not purchase anything from a company with such disregard for their
customers. Although you made several (major) technical/layout errors on
your SCSI/8-meg controller card, I feel GVP products are generally well
deigned and almost fairly priced.
Again, I hope I'm wrong in my understanding of the situation.
Ron Flory
Avionics Software Engineer
IFR Systems, Inc.
Wichita Ks
Work: 316-522-4981 x355
Home: 316-733-2760