CompuServe Messages

#When headers go bad/2

    26-Feb-94 23:33:21
Fm: Paul Lind 71543,2104
To: John Ellis 72440,3046
Thanks for the support. I'm currently in the process of drafting a letter to Adesk. After making a few calls, it seems that this forum is entirely supported by forum participants who pay to call in. Therfore it would seem as though not only does Autodesk benefit from not providing direct tech support like the majority of software manufacturers, but they also directly benefit from the fact that we provide alot of their tech support for them. So lets see….. that means that they charge me for a piece of software, then I pay to call in for tech support which pays for the forum, then I pay extra to provide tech support to other Asoft customers, and I get grief for the way I've done it for years. Maybe the answer is for Adesk to keep all of us who can't keep comments to ourselves off the forum, then they could spend hundreds of thousands of dollars a year to provide their own tech support, we'd save alot of our money, and actually be able to get someone on the phone to troubleshoot problems. Hey, maybe there is an alternative.