#3DS on SGI
Dan,
I'm not sure that Digimation *CAN* sell 3DS outside their face-to-face
area. I would hope they don't, or that Autodesk stops them. However,
Digimation is an Autodesk Partner, because of the IPAS Plug-ins (and tapes)
they market. Thus they may have the ability to sell a bundle due to their
added-value.
Re: Customer Service – I consider Autodesk to be a company with wonderful
Customer Service and Product Support departments. The customers experience,
however, differs according to how well their dealer manages the transaction. As
a dealer, I find that Customer Service ALWAYS has a solution, and an incredible
willingness to satisfy the user. Product Support is not available directly to
end users except through a $3000/year contract. Support is through the dealer,
and that seems to be where the user can be left unhappy.
Kevin Krell – Computer Support Associates