CompuServe Messages

To all, This is to follow up on the mildly hostile message directed toward in:sync. This evening I got a phone call from Jamie Carr and had a long pleasant conversation. I wanted to set things straight and post answers to the questions that I asked earlier in this thread. I explained to him that I come from a development background, and was very disturbed by the amount of low quality products being "thrown" out on the 3DS bandwagon. Also, very frustrated that certain manufacturers blame other manufacturers for their problems. I chose the Autodesk platform because of their commitment to quality, and I expect the same standards from the 3rd party manufacturers. He assured me that they are very concerned about quality and are committed to customer support. He also very thoroughly answered my questions and was very open to my suggestions. I apologize for my insinuating and categorizing. I now feel very comfortable that I have invested my money and trusted my business to an honest and capable company. So here's what we talked about. >> When Windows is set up on a machine it automatically sets the virtual memory to be 2 or 3 times the amount of physical memory. This is a bug. It should be set to be the same size as the physical memory or a smaller size. Actually, I don't think it's a bug, but it's apparently not well suited for real-time video. As you allocate more virtual memory, the overhead of maintaining it uses more physical memory – to the point of diminishing return. As we all know, less RAM and more swap is not good. Setting your swap high to retouch those posters is fine, but don't do it for video! >> …can you explain to me why I cannot use QEMM in my system anymore. It seems that there have been problems with QEMM and the PAR software with SCSI drives. They recommend removing QEMM as a troubleshooting measure. Basically the answer is – if you've been using QEMM with no problems, then it should be safe to continue using it. The new version of PAR software should address these issues. >> Here's a feature I can't explain. I copied the example CAMERA.BMP file several times with the program manager (CAMERA2.BMP, CAMERA3.BMP, CAMERA4.BMP)… Duh! Razor Pro supports series of files in the BMP and TGA formats. You cannot stretch out a still when it is part of a series. >> Is there no way to display the filenames of the objects in the Composition window? Currently there is no way to extract the path/filename of a clip that is part of a project. Once you drag a clip to the Composition window, you have no way of telling where the source is coming from. The RP manual suggests putting all clips in a common directory when using and archiving. My argument is if you have the PAR, a CD-ROM, a tape drive, etc., it may be impossible or undesirable to put all clips into a common directory on the hard disk. Being able to extract the file and Library information from the project file helps you to restore your system to its original configuration. In:sync is very interested in hearing new suggestions and welcomes any discussion for improvement. >> sound cards One of the issues with sound cards is the thermal drift of the crystal oscillators (because of the excessive heat inside the computer). If the time base of the sound card drifts, you get into sync problems with the AV. In:sync recommends Turtle Beach and Roland because these manufacturers are sensitive to these issues. ————————— Again, Jamie assures me that this product has been in the works for years, and the latest version (1.0a) is very solid. If you encounter a problem, they want to know immediately. Well I hope this helps ease the mind of all. I wish manufacturers would not keep us in the dark. Most of us are purdy educated and would be glad to provide positive feedback if we worked together. [Join hands] We are the world…(Spiral sweep wipe to Michael with a embossed displacement fade…) byron engineering arts