CompuServe Messages

I've had the MS1200 for a while. I must say that I've had quite a few bugs that have never been worked out (after many tech phone calls (at at my expense) and a replace rom chip. I've tried it on both the gvp 030 combo card and now it on the a2091. All I can seem to do is scan full 24 bit images, but when I try anything else, it locks up. Still does it with the A2091 and I have also upgraded to an 040. The last time the Tech people talket to me they were supposed to get back in touch with me.. Haven't heard from them since.