CompuServe Messages

I'm going to make a very strange statement. The RELIABILITY of information may not have anything to do with the USEFULNESS of that information. Developers may be able to tell CATS what works and what doesn't, but are developers, more than anyone else, able to tell CBM if their changes to the product are useful, or just different? A very naive user would still be able to answer questions like: What problems did you have in converting your system to the new product? What new features did you find especially useful? How much would you pay for this new release? Etc. My point is that input from a selected, limited number of non-developer types and even from naive users could be just as important. I will grant, however, that servicing this type of user could be a pain.