CUSTOMER SERVICE:
ON JANUARY 26 I CALLED MEGAPLAN (MEXICAN AUTHORIZED DEALER)
TO UPGRADE TO 3DS REALESE 3.0, THEY TOLD ME I NEED TO WAIT FROM 2 TO
3 WEEKS FOR DELIVERY AND TO MAKE 50% DEPOSIT. I AGREE ON THE TERMS AND 6 WEEKS
AFTER I HAVEN'T RECEIVED IT YET.
THEY BLAME YOUR COMPUTER SYSTEM FOR THE DELAY (I WANT TO KNOW IF THAT'S
TRUE). I CAN UNDERSTAND THE TECHNICAL PROBLEMS YOU MAY HAVE, BUT THE PEOPLE MY
COMPANY WORKS FOR DOESN'T. I HAVE WORK TO DO FOR A MULTIMEDIA PRESENTATION AND,
AT THIS POINT I CAN'T GO ANY FURTHER.
I HOPE YOU TO UNDERSTAND MY SITUATION AND TO HAVE THE SUPPORT I EXPECT
FROM THE LEADER COMPANY YOU REPRESENT.
BEST REGARDS
ANTONIO ABUD
MEXICO CITY.