CompuServe Thread

Russell, Try the following. This may help. INFORMATION ON INSTALLING THE DESKTOP SET 4.1B UPDATE 1. You must have a legally licensed copy of DeskTop Set 4.0 or higher to install this update. Otherwise, the update program will not run. 2. The help file included with this update has been revised and is completely up-to-date. You can find documentation on the new features there. 3. Beta testing has shown this to be a stable program; however, it is impossible to test every possible hardware and software configuration. If you encounter a problem, see the section below on Error Reporting Procedures. We will accept reports of these via E-mail at 71333,2161 or via fax at 201-909-0688. Please do not post messages to the forum or call the tech support line. We will be unable to help you in those two locations until the update is released on disk (about a month after the CompuServe and America OnLine release). We will post descriptions of problems as they are found, and patches will be uploaded periodically to fix reported problems. 4. As always, we greatly appreciate suggestions to improve DeskTop Set, but now it will be too late to incorporate any of those into version 4.1b because the documentation is in production. We do appreciate suggestions for the next version. TO INSTALL THE 4.1B UPDATE 1. Exit all DeskTop Set applications. 2. Use the Backup utility to make a backup of your data. 3. Copy the downloaded files (updte1.exe, updte2.exe, updte3.exe, and update.exe) onto diskettes so you have a backup copy of the install files. These will be your program disks. 4. Create a temporary directory anywhere on your hard disk (such as c:\41btemp). You can do this from the File Manager by using the "File/Create Directory" command. Move the downloaded files into this directory. 5. Go to DOS (either by exiting Windows or double-clicking on the MS-DOS icon) and change directories to your temporary directory. Run the four files to decompress the update files (type "updte1", "updte2", "updte3", and "update"). 6. Return to Windows and use the File Manager to see if you have CTL3DV2.DLL already installed in your \windows or \windows\system directory. If you don't have that file, download it from CompuServe and place it in \windows\system. 7. Make sure that share.exe is included in your autoexec.bat file. If not, add the line "c:\dos\share.exe" and restart your PC. The calendar program will not run without share.exe. Note: If you are using Windows for Workgroups 3.11, disregard this. WfW loads a Windows equivalent of this program every time you start Windows. 8. Run install.exe from your temporary directory (you must do this from Windows). This will bring up the Update Installation window. Click on the "Update" button to start installing. ERROR REPORTING PROCEDURES This update has been tested very thoroughly. However, as with any new software release, we expect a few problems to come up. If you do experience a problem or error, please do the following: 1. Exit and restart Windows, then see if you can duplicate the error. If the problem doesn't occur again, then it was probably a memory error on your computer. This is not serious, it just means that part of your computer's memory might have gotten scrambled. Restarting Windows will take care of this. 2. If you can repeat the error, write down in detail the steps you are doing just before the error occurs. 3. Make a careful note of any error message that appears. 4. Tell us the make and model of your computer and the version of Windows you are running. If applicable, include the make and model of your modem (for Dialer problems) and your CallerID device (for Cal. If you are having a problem with CallerID, please also include the CallerID initialization string for your device and the format it sends CallerID information to your computer. You can get this format information from the device's manual or by monitoring your CallerID device from the Windows Terminal program. 5. Send this information to us by E-mail at 71333,2161 (no forum messages, please), or by fax at 201-909-0688. We will not be equipped to handle questions or problems about the update on the CompuServe forum or on the Tech Support phone line until disks start shipping (about one month from the CompuServe and America OnLine release date). A Tech Support representative will download all E-mail at 9:00 AM and send responses that same day. Faxes will be responded to within 24 hours. Thank you for helping us out by following this procedure. This will ensure that your problem is resolved as quickly as possible. the neon! Dean Okna Tech