#R3 to R4 IPAS Toolkit
4 messages in this thread
I posted a message here a couple of weeks ago with a question regarding
upgrades for the R3 to the R4 versions of the 3D Studio File Toolkit and the
IPAS Toolkit. The reply I received was that there wasn't a R4 version of the
File Toolkit, but that there is a R4 version of the IPAS Toolkit, and that this
was a free upgrade to owners of the R3 Toolkit. So far so good.
When I rang US Customer services they said that there was no upgrade path from
the R3 to the R4 verion of the IPAS Toolkit, and that I would have to pay the
full price for the R4 IPAS Toolkit. I spoke to someone called Jim Passalacqua.
I told him about the reply that I had received on the Forum, but he said that
this was incorrect. It's not a big deal, but I just wanted to check with you
guys first. What is the official policy?
>>official policy on R3 -> R4 IPAS Toolkit upgrades<<
We do not have a good mechanism to inform people about policy, so I'm afraid we
run into circumstances like this. In fact, have already been through this
before with customer service – Jim may not have been informed. Sorry.
Registered R3 customers should automatically receive their copies of R4 at no
cost. (There is a $25 handling fee if you're not registered.)
I'll let Jim know, so you can make the proper arrangements.
Regarding R3 to R4 IPAS Toolkit Upgrade; thanks for your help Nick. I think
Autodesk would lose a lot of customers if it wasn't for you guys on the
Compuserve Forum. This appears to be the only channel by which we are able to
get accurate and speedy replies to our queries. Thanks once again.
Gary M
"Thanks once again."
🙂 (thanks!)