SBPro4 Upgrade
6 messages in this thread
Pat,
Round about the middle of March I asked you about getting the automatic
upgrade to SBPro4 (1.01), you looked in your database, found I wasn't
there, added me, & said to get in touch with Oxxi UK for the upgrade.
In the intervening time I have written to Oxxi UK, received a reply saying
Oxxi would be delighted to supply the upgrade if I said what machine I
wanted the upgrade for (?!), replied saying it was an Amiga, waited and
finally recived a letter yesterday saying that I had to send my
registration card to Oxxi in the US, who would automatically send an
upgrade…
I would also point out that I bought SBPro4 as an upgrade, in response to a
mailshot from Precision, & that the previous version of SBPro I had was
also bought from Precision as an upgrade. I have sent in the registration
card for each version…
I am NOT feeling happy.
This is the first time I have had any dealings with Oxxi, and on the
evidence of the above, I am not impressed. I can understand that picking up
the product from another company will have made life difficult, so please
Pat, convince me this is a one-off silly, and get my upgrade sorted.
Cheers Graham
Graham:
Sorry to take so long to respond, I've been in England for three weeks. I
have made a note of your problem, and have the solution ready to go into
the mail for you today (mail out tomorrow).
I can only apologise, and offer as explanation that the office has been
short-handed here with me gone.
Regards, Whap!penned…
Pat @Oxxi (310) 427-1227
Pat,
I remember you were out to England, and wasn't expecting an instant
response. I do realise problems do happen – especially when one company
takes over from another – the important thing is willingness to take action
to solve the problem – look forward to receiving the mail.
Shame you couldn't 've dropped in whilst you were in England – I'm only 2
miles from Slough :-).
Thanks very much
Cheers Graham
Oh NO! I wish I'd known! Are you in Windsor or Eton? I cycled out to the
castle while I was there, otherwise I didn't have time to do any
sightseeing…
Regards, Whap!penned…
Pat @Oxxi (310) 427-1227
I'm in Eton – in a little road off the High Street. You probably cycled
past the end of it…
Oh well – if you visit Oxxi UK again… (& unlike them, I do have a modem
😉 )
Cheers Graham
Yes, Graham, I definitely did go past the end of your street. Probably not
actually ON the bike, though — It was a little narrow for my taste,
especially since I was (to my subconscious, anyway) cycling on the wrong
side of the road. My rear-view mirror is mounted on the wrong side of the
helmet to do me any good.
Ah, well…
Regards, Whap!penned…
Pat @Oxxi (310) 427-1227