CompuServe Thread

#Get it yet?

6 messages in this thread
#80042From: Garry NelsonApr 22, 1994 4:56 PM
Did you guys (or gals, as the case may be) get my VXL*30 in the mail yet? (from Garry Nelson, 1409B Oleander Pl., Honolulu, HI 96818)
#80429From: R. Simonsen/MicroBoticsApr 27, 1994 3:51 AM
You'll have to call paravision at 214-644-0043 to find out –I don't have direct access to incoming RMA records. –Redmond
#80619From: Garry NelsonApr 29, 1994 12:43 AM
Thanx – I was wondering why MicroBotics wasn't listed in AW's manu list any more (starting to worry, actually!) I called Paravision and they DO have my card, btw.
#80746From: Garry NelsonApr 30, 1994 2:36 AM
I would like everyone in this forum to know the GREAT support I have received from Paravision (MicroBotics new parent co.). Approx. 9 months ago, I purchased a VXL*30 accel. card for my A500, which showed its appreciation by immediately breaking down for an unrelated reason. I put off getting it fixed, and purchased a used A2000 about 3 weeks ago. I put in the VXL card and it didn't work. I took the machine to the local Amiga dealer, who told me the card was outside of his ability to repair. I sadly sent the card back to MicroBotics – without calling them first, miind you – I'm in the military and sometimes don;t have time to practice wise business. 5 days later I called Paravision, after finding out they had acquired MicroBotics, to see if they had recieved my card – they had, and told me to call back in 4 days. I never got the chance – 2 days later I received my card _FED EX_ – FIXED FOR NO CHARGE! NO CHARGE FOR OVERNIGHT MAILING! =8) This is THE best service/support I have EVER received from a computer company, and I would like to take this opportunity to thank them in public. I still can't beleive it – FedEx to HAWAII! Anyone out there who is thinking of buying a product needs to seriously consider this company's merchandise, as support like this is priceless. Thank you, Paravision!!!!!!
#80983From: R. Simonsen/MicroBoticsMay 3, 1994 6:43 AM
Glad to hear your problem was so satisfactorily resolved. Regards, –Redmond
#81054From: Garry NelsonMay 3, 1994 11:51 PM
It's working fine:) Now, if I can just get my hard drive replacement here…