Lattice Status
6 messages in this thread
Mike;
Hasn't really been a SAS product since John became involved anyway?
=> 73 <=, bill => KB7LX@K4IWW <=
Yes, Amiga C development has been done at SAS for quite awhile now. The
big change is that now _support_ is being done through SAS as well – phone
support, Bix, CIS, etc. are all being transferred. This is what has people
worried….
-Mike
I am worried, and I am not a Lattice user. Though close, I must admit.
I deal with SAS with our SAS product, and I find the support to be annoying
mostly for their statistics package. To relay just one story.
I had a bad tape that I was trying to install on the VAX. A called the
support number and was told I had to speak with technical support, which
the line was busy. I got the support person, and that person told me that
I had to have sales! I was transfered to sales, where the phone was busy
and the operator picked up the phone and asked me "What did I need?". To
that I responded "I have a bad tape, I need to get a replacement." She
said, "Oh.. ok, you need to talk to sales, and their line is busy. Can I
have them call you back?" I said yes, and hung up in frustration.
The next day I get a call from SAS technical support, they called to tell
me that I was to be called later by sales. Argh.
Anyway, they *did* send the tape (in fact the entire distribution), I ended
up talking with technical support to "verify" that I indeed had a bad tape.
To say the least, it was a nightmare.
I do hope that these same folks are not handling Lattice C technical
support.
-mark=
Actually most of the core C compiler was done at SAS. Most everything else
was done at Lattice. We were trying to pull everything to Lattice because
of quality problems (which you may have noticed). We'll just have to see
what the future brings.
— Mike Roth
Well, I hope SAS can do as good a job supporting the comiler as yourself
and others at Lattice have done. You guys have a good product, but the
support is what really made it fly. In any case, I wish you well in your
endeavors, Mike!
Thanks, Mike. I appreciate your comments. The competition between Lattice
and Manx has really done much for the users. I hope this change doesn't
end up hurting our customers. Things are out of my hands, now. Good luck
to you, and keep plugging away. 🙂
— Mike Roth