#QBTools update
30 messages in this thread
I downloaded the Quarterback Tools 2.0.1 update and installed it. When
I try to run it, a requestor appears asking for my serial number. The
Okay button is not active. I can fill in my name and serial number
but cannot use the okay button. The only button that works is the
cancel button. I cannot access my Tools program. Anyone else report
this trouble?
Yes, I have the same problem. The OK button remains ghosted. I tried every
possible combination for the serial number- 201 with a space before the
rest of the number, with a dash between 201 and the serial, with all the
numbers together with no spaces, but nothing will work.
Don …via AutoPilot
Don't people ever test their stuff before uploading to the forum? I guess
that would be too easy.
Robert,
Yes, we do test things before they are ever uploaded. Please see my previous
messages (or read the "Read_This" file that came with the updater) for info on
how to correctly enter the serial number.
James Bayless
Central Coast Software
A division of New Horizons Software, Inc.
The "Read_This" file states: Quarterback Tools 2.0.1 now requests
your serial number the first time you run it. The serial number can
be found on the back of your original Quarterback Tools Deluxe disk,
with the change that THE FIRST THREE DIGITS MUST BE 201 RATHER THAN
200.
This is misleading because it does not say anything about a period
being necessary. Also the number on my disk has a period and then a
space which failed as entered exactly. It pays to be very specific
when giving directions and nothing beats an example line.
Don,
The correct format for the serial number is "201.xxxxx" where "xxxxx" is the
number on back of your original QTD disk–the part after the "200." In other
words, the serial number you must enter must be exactly like the number on back
of your master disk with the single change of having it start with "201."
rather than "200.".
James Bayless
Central Coast Software
A division of New Horizons Software, Inc.
I'm having the same problem Robert. Something is up with the patch.
\*donovan*\
Gee DonovaN, the patch worked OK for me; but then I'm the one who is
having the weird memory problems we're trying to track down. I did the
patch update in ram then moved it over to the hard drive just like others
have mentioned. Interesting….
All I can say is, CENTRAL COAST, WHERE ARE YOU?
I had a different problem with the QBTools update. It only updated
one of the programs. With the rest it said they weren't the correct
version and didn't update them.
It's one thing that CCS has either uploaded a bad patch or
incorrect/incomplete docs. But it's very annoying that they make us
wait days to respond to our problems. It's as if they've taken the
weekend off. Someone from CCS should log in here at least once a
day.
Excuse me, I don't have the new QBT yet and I have no need for the
update, but your one comment I just had to jump in and insert my
2cents.
you said —> "It's as if they've taken the weekend off."
Yes, alot of the folks here in AmigaVend take the weekend off. It's
been that way for a long time now. I mean it's a job for them, they
have the right and need to get away from things for a while and take
the weekend off. I mean give them a break
—> "Someone from CSS should log in here at least once a day"
Do you know how ridiculous that sounds. The guys at CSS and New Hor.
provide some of the best customer support in the Amiga industry and
now you're asking for more. Might as well say they should be here 24
hours a day 7 days a week, just in case that one customer comes along
at 3:00am on Sunday morning to ask a question. Come-on Dom, think
about what you have asked. You know a little patience can go along
way. Give these guys a break will ya – Today is Monday and I'm sure
CSS will be along soon to start to straighten out all this mess with
the new patch.
Yes, I agree that CSS and New Horizons do provide some of the best
Amiga customer support. And I agree that they certainly do need time
off. However, logging in once on Saturday and once on Sunday is not
that big a deal. Many, many vendors in other forums do check in at
least once a day, weekends included.
> Do you know how ridiculous that sounds.
Leaving remarks like that is certainly no way to make friends.
Feel free to join the thread, but my remarks were not directed at
you. If you disagree with a remark I make to someone else, maybe you
should learn how to express your opinion without characterizing my
remarks as "ridiculous." Furthermore, my request is not ridiculous.
As I said, many, many vendors do check in 7 days a week, so why
should a request for a 5 day a week vendor to follow suit be
considered ridiculous?
Actually, your remark that my asking a vendor to check in once on
Saturday and Sunday is tantamount to asking them to have an online
presence 24 hours a day, 7 days a week, is ridiculous. How could you
fail to see that there is a major difference between my request and
your statement? Please don't say my request is the same as your
absurd example just to make my request sound ridiculous. There is a
difference, and if checking in 7 days a week is so ridiculous, then
why do so many vendors, both in and out of this forum, do it?
I'm sorry if I upset you – but I stand by my comment.
There are still many vendors who only use this forum Monday thru
Friday. CIS provides an avenue for vendors to give better customer
support to their users, however it is just a job for most of the reps
who provide that support. They all have a life outside of their
support services. Sure it is great to have them here and it is an
excellent means to provide said support, but 99.5% of the time there
is no computer problem that can't wait for normal business hours to
solve. There really is NO need for them to sign on 7 days a week just
to check for users who are having problems. Those that do, probably
do so because they enjoy using CIS as much as you and I do – and they
are probably also checking out other areas of the board for the own
enjoyment and just happen to ckeck their Vendor area. Also just
because they do does not mean that they do so every weekend and
chances are the weekend that you need them will be the one when they
don't sign on.
So, relax, chill out, shut the computer off for the weekend, and most
importantly – HAVE PATIENCE. Help from the vendors will be here, just
not alway when YOU want it.
Roy,
I'm not upset at all. I just don't think my comments were ridiculous.
😎
Dom Fontana
–> Sent from NY via AP <–
Although some of us do check in a lot, I'll just turn the question around to
you… do *you* show up at your job seven days a week?
>Although some of us do check in a lot, I'll just turn the question
around to you… do *you* show up at your job seven days a week?
Forget it, John. I'm a New Yorker, remember?
Dom Fontana
–> Sent from NY via AP <–
>>It's as if they've taken the weekend off.
Dominick,
While all of us here at New Horizons/Central Coast are Amiga fans, we
do not work on weekends. We log in here every single _weekday_ and
answer questions as quickly as we can.
Yours is the first I've heard of the updater not updating every
program. Try re-installing from your original program disks and
applying the update again–the only reason the updater should refuse
to update a program is if the program size is incorrect (you don't
have any viruses that have infected your programs, do you? This
would change the program size.).
Note that some folks use Powerpacker or Imploder to crunch their
executables, then forget that little fact when they try to patch in
an update. It's worth mentioning in upgrade docs that this won't
work, as a reminder. — Ron Legro, Milwaukee
via AUTOPILOT (the only way to fly)
Thanks for your response. I do think CCS and New Horizons provide
great support. I also understand that you don't work weekends and I
respect your decision not to log in on weekends. I just mentioned it
because many vendors also don't work on weekends, yet they log in 7
days a week. In other words, having one person log in once on
Saturday and once on Sunday is still considered having the weekend
off. 😎 Most of these vendors have someone log in from home on the
weekends, especially since the vendor account is free.
Also, it's best to avoid the situation where someone from your
company logs in early Friday morning then doesn't log in again until
late Monday. Even though you only technically didn't log in over the
weekend, it can effectively seem like 4 days that you haven't logged
in. A user who leaves a question early on Friday, but after you've
logged in, might not receive an answer until Tuesday. It's probably
best to check the forum before you leave on Friday and then as soon
as you get in on Monday. It's just a suggestion.
I run a virus checking program and I have no viruses that I am
aware of. I will try updating the original programs on disk and let
you know how it comes out.
Thanks for your help.
Dom Fontana
–> Sent from NY via AP <–
If, like me, you have the utilities in a subdir of the dir where QBT
is you must get all the proggrams into the same subdir, along with
thepatch files. Then run it. After that move the patched files back
to the respective places where you like to keep them.
Thanks for the help, but I have QBT and the utilities all in the
same directory, so I'm still working on the problem.
Are you sure you haven't PowerPacked them? That would change the size
and cause LPatch to reject the file.
Randy,
No, I didn't PowerPack them. I originally tried to use the patch with
the files on my hard drive. Then when I used the patch on a backup floppy,
it worked. The problem was the files are shipped with a space between the
names. Three of the four files had a two word title. On my HD, I had taken
the space out. That's why the only file that originally updated properly
was the Replicator, because it was only one word. The backup floppy had
the spaces so it worked. Everything is okay now. The patch worked
perfectly when using the original file names.
Thanks.
Dom Fontana
–> Sent from NY via AP <–
Hmmm…most unusual….
>>All I can say is, CENTRAL COAST, WHERE ARE YOU?
We are right here. But we are here only on the weekdays, so if you
post a question on Saturday or Sunday, there won't be an answer until
Monday at the earliest.
Robert,
The format for the serial number is VER.NNNNN where the three digit
version number (in this case 201) is separated from the five digit
sequence nunmber by a period. The OK button will not be active until
a valid number is entered.
Randy Brooks
Central Coast Software
A division of New Horizons Software, Inc.
Thanks Randy,
That is very succinct directions and I followed it successfully.
RJ……….on AutoPilot
Ditto! Same Problem you have described.
JCM ………. Autopilot