#no more sushi?
3 messages in this thread
I know I probably sound like a whiner <g>….
But could you please go back to adding the "sushi" section of goodies on your
discs? I, and everyone I know, felt this and the Info-Mac sections were one of
the best things about Nautilus. And now they are both gone!!
BTW, no one here in Japan (that I know of) has received their June disc yet.
Has it shipped? Have you straightened out internal problems with international
mailings?
Cheers,
Jim Reppond
President
Kinki Macintosh User's Group
Thanks for sending your message on CompuServe. I am checking with our Mac
editor regarding the Sushi and Info-Mac sections and will have an answer for
you the beginning of next week. As for the June disc, it has been shipped.
You will receive your Nautilus disc within approximately 10 to 14 business
days. Non-receipt of Nautilus issues has been attributed to Japanese postal
delivery problems. We are currently repressing and resending discs to all of
our Japanese subscribers. We deeply regret the delay and any inconvenience
this may have caused. It's always good to hear from you Jim. Thanks for your
patience and for being a Nautilus subscriber. We value your business.
Karin Gall
Nautilus Technical Support
Karin,
Thanks for your prompt response. It was also nice to see that you have been
sending responses to my e-mail address as well, since I don't check in here as
often.
RE:<<Non-receipt of Nautilus issues has been attributed to Japanese postal
delivery problems.>>
I hate to tell you this Karin, but someone's lying to you. The Japanese postal
delivery system is one of the best in the world, far better than the US. I have
never had a disc from Nautilus take more than 6 days (usually 4-5) to arrive
from your distribution point in Dublin Ohio. In fact, the May 1993 disc was
postmarked June 10 in Dublin Ohio and I received it in Kobe Japan on June 15.
OTOH, the month before (April 93 or volume 4~4) was the FIRST (nd I hope only)
time that the disc was sent by bulk mailing via Hong Kong through a mail
discounter called TNT Mailfast (return TST Box 99804 Hong Kong). They have a
reputation for losing and delayed delivery of parcels, so beware!
RE: <<I am checking with our Mac editor regarding the Sushi and Info-Mac
sections and will have an answer for you the beginning of next week.>>
It would be great if you could put those back in! The consensus among the
Nautilus members that I know in Japan is that this was one of the best parts of
the publication.
I know you are TRYING to do a good job and I can tell by your tone that you
WANT to give good service, and I appreciate it. I hope these problems of the
last few months are but a minor glitch in an otherwise very good record. One
member has attributed it to your "new" management that took over this year. If
that's the case, I hope you are sending them copies of our coorespondance:-)
Cheers,
Jim Reppond