#Minimizer Fault?
2 messages in this thread
Stan,
Your comments are useful; thank you. There is no announced schedule for
updating the force field, but as I indicated we are currently working on
the issue, and I anticipate that there will be some improvement in this
regard in the next release of HyperChem (no release date announced yet,
though).
It sounds from your message as though we are similar in price to other
software (at the full price). I am surprised to hear this. The serious
modeling programs I know of start at a much higher level than $3,500.
It does sound as though you slipped through some cracks in the support
mechanism. If you would like to e-mail me privately (70761,3021) in more
detail concerning your problem I will see what I can do about making sure
it doesn't happen again. So far we feel that the dealer-support mechanism
provides local support with knowledge of your particular setup, and that
with the dealer having access to support to backup their knowledge of the
software, the specialised questions should be handled reasonably as well.
My impression is that this is working fine to date, your case
notwithstanding, but ongoing feedback is important.
Tom Slee, Hypercube
The support issue is an interesting one to us and I've always hoped that
this was a "start-up" problem that would get ironed out in time. Just a
little worried that there are too many intermediaries in the way before a
technical person could be reached. Thanks for your offer of help, I may
make use of it in the future. For now, we'll probably arrange for an
on-site demo of the software (have two copies in-house now – need to
further gauge how much interest we have in pursuing Hyperchem whole-hog)
and will raise support issues with people doing demo. My original note was
1/2-way intended to get a dialog going.
As to price – you know it is very hard sometimes to compare software at
full price – one package was available at $2500 although full price was
listed at $12,000. Also, in a large organization employing full-time
modelers (I am not) its sometimes quite reasonable to add users to existing
software packages. Price is always relative and somewhat situation
dependent. Unfortuantely it is sometimes difficult to gauge "value"
without considerable pain and effort.