CompuServe Thread

PC/LAN Help Desk Support

3 messages in this thread
#52808From: Lloyd AlexanderJul 15, 1993 11:55 AM
I need help in trying to find a CDROM based expert database that would support answering general PC questions, Novell Netware questions, and Microsoft Windows questions. This would support our help desk where we try to help users who phone in with a variety of questions relating to using the technology. Alternately the users could access the database directly. If nothing like that yet exists it sure seems like there would be a significant market for such a product.
#52875From: Stephen MillerJul 16, 1993 6:50 AM
Ziff-Davis markets Computer Select, Support on Site and Support On Site for LANs. Check over on Ziffnet for details.
#52919From: Art SchneidermanJul 16, 1993 5:05 PM
Two that may help are Support-on-Site and Microsoft's new TechNet. They are both CD-ROM's that are sent out monthly.