#Lost Orders
6 messages in this thread
I would like to make a comment/complaint about the handling of my most
recent order from your company. I purchased a Hard Drive controller a few
weeks ago, to connect a Micropolis 80 Meg HD to my 1000. Found out I
needed new PAL chips, so we ordered them directly from your company, and
they duly arrived the next day via UPS Red COD. Found out that using the
controller with my StarBoard2 with the starboard directly on the Amiga and
the controller attached to the starboard was subject to random crashes.
Phone call to both CLtd and MicroBotics suggested reversing the order of
add-ons, so we ordered the pass-through extender for the controller to do
that. It was ordered also UPS RED COD shipping. This was two weeks ago,
and the product has still not arrived. Three phone calls have resulted in
only vague "we really don't know what's happened to your order" and no
hardware.
At this point I am a little annoyed. I was willing to pay for overnight
shipping for a reason, and to still be waiting two weeks later for the
overnight order is a bit much. I don't know what the situation is in the
sales department, but hopefully your hardware is not this sloppy! Hopefully
the needed piece will arrive shortly and I'll be able to find out, but this
hasn't been an auspicious start. If there is anything you can do to aid in
this, all help would be appreciated!
Ed may get mad at me for saying this, but at times I'm convinced he doesn't
have any shipping department. Techs take items to the shipping desk for
that day shipping, and they stay there, no matter the urgency, from a day
or two to a week or two or more. Stuff I expected, by their claim, first
last Wednesday (not shipped as of the weekend), then yesterday still has
not arrived. I am getting a bit annoyed. BTW, what city are you in? I'm
in Manhattan, and I admit that is not an ideal place for a delivery.
Ron – I can well believe that I am not the only person that has had trouble
with them. In fact, I have heard other complaints from people here, stories
from dealers, but prior to this, hadn't had any direct experience with them.
BTW – today a UPS red package arrived from them – with PAL chips, which they
had already sent two weeks ago. No extender. Sigh. I'm not in a city – I
live in rural Montana, which is not ideal place for a delivery either, except
that everybody else seems to be able to get stuff here.
I'm convinced that with someone who knew how to handle shipping, most of our
complaints would disappear overnight (pardon the pun). I'm picking up my
package from fed exp this morning – 9 days after I expected to get it. I'm
also a bit ticked that it took them quite a while to admit that one of the scsi
chips they had bought could be very flaky. BTW, any time you want to move to
NYC!
Ron
I first heard about this Monday, And a second pass thru was sent out then.
You should have gotten at least one of them by now, if not please give ma a
call.
Charlie – well, I received a UPS red package from C Ltd today – another set of
PAL chips, no pass through. Certainly not a second pass through. My secretary
will call you in the AM to find out what to do with the PAL chips, and to see
if we can finally get this straightened out.