#SBase4 Update
4 messages in this thread
Roy:
I would like to add this to Roy Pehnke posting 60810.
Well put! Just to let you know how representative his views are:
I own and engineer Heritage Studio, a commercial digital recording studio.
I use SBpro4 to store Mixer settings and Patch locations. My fiance is a
world leader in her field of music and many of her business contracts/
invoices as well as her schedule and music library is stored and
reproduced on SBPro4.
I am not happy with the service I have recieved and based on the messages
I've read here on CIS I will not be upgrading until some of these bugs are
fixed. BTW I mentioned to Pat @ Oxxi well over a year ago, a bug in
version 1.02 with the print command and was told that this bug would be
fixed in version 1.2 but I have never even been given the opportunity to
upgrade until the last few weeks.
Because of my Fiance's fame in this country I am used to having companies
customizing their products for us and providing preferencial treatment.
This is of course very useful!, but not taken for granted. I used to find
Oxxi very helpful and SBPro4 got some good publicity out of us. Since Pat
at Oxxi left I feel that the service given by Oxxi has fallen below what I
would expect out of common courtesy. I posted about five messages asking
how to upgrade over a period of six months only two weeks ago was one
anwsered. I do still recommend SBPro4 in magazine articles written about
the studio but it is getting to the point where that is becomming
increasingly difficult to justify.
Please reply to Roy's posting.
Regards,
Greg
Greg,
I'm sorry that you don't get the 'preferencial' treatment with Oxxi. But to be
honest, I don't know what your problem is. Most of the print problems were
solved in version 1.2 except for a problem with Laser printers and printing a
blank page. That problem has been solved in version 1.3. Our support on CIS is
limited, I get on here about 3-4 times a month. I can't do everythinh here. I
am currently doing multiple things at a time, like compiling SBase, replying to
messages, edit source code, and take screen shots for the manual. I do this on
one machine, on my other machine I am compiling our Network software {which I
am the developer of}. I am trying to tell you that I am trying to do quite a
lot in a short period of time, and when Pat was here I didn't have to do tech
support, I am a programmer, not a tech-support person. I am sorry for the
inconvenience, but I must say that that is the way things are for the time
being.
Thank you,
Mike
Mike,
I was not asking for "Preferencial" treatment, but the normal run of the
mill replying to requests that I would expect from any company.
You say the print problems were solved in version 1.2, but how the hell
would I know? I was never given the opportunity to upgrade, despite many
requests.
I can see from your reply that you are being asked to perform the jobs of
many people. It would therefore be unjust of me to blame you personally.
However marketing a product doesn't just mean selling it to people and
then forgetting about them, it is obvious from your reply and other
messages here, that Oxxi do not have the resorces to support SBase Pro 4.
I am very disappointed with your company and would consider carefully
before buying any futher products from Oxxi, this will also be my advice
to others.
Greg
Greg,
I am not saying that I am the only one working on the product. But we are
certainly stressed. We support and are developing other products also. We are
dependant on the support of the users to complete our goals. If we are not
performing to your needed expectations, then I am sorry, we can only hope that
someday we can acomplish the tasks you require. SBase is a very potent
database, we realize that it needs work in order to be competative in the
database arena. We are attempting to learn what the user wants and needs. But
we haven't been able to respond to everyone, we try to determine what the best
action to take is. Please call me and tell me what it is that you want to see
in SBase. Maybe we can work together…
Mike