#Autodesk support
3 messages in this thread
I have been lead to believe that someone from Autodesk support would respond
within 24 hours to problems posted here. I posted three problems here about 32
hours ago, addressed to "all". Am I likely to get a response from Autodesk, or
am I doing it wrong?
Stephen – I'll make sure someone replies in the next hour or so. I'm afraid
we're a bit short on technicians this week due to responsibilities at a
computer show in D.C.
Stephen,
It appears that you have been given some misinformation. The 24 hour return
policy refers to: If you have a product for which Autodesk provides direct
telephone support, such as Multimedia Explorer, and you call the Product
Support telephone number included with your software, and a technician can not
speak with you at that time, you will recieve a call back within 24 hours, not
including weekends and holidays.
On Compuserve there are people, including Product Support technicians,
programers, dealers, and end users, who volunteer their time, and often their
CIS connection fees, to answering questions and discussing techniques and
issues related to the Multimedia products. On some days there are people up
here constantly, and you can get an answer to a question posted literally
within a few minutes. On others days, due to program releases, computer shows,
dealer meetings, end user deadlines, and the like, answers to questions are not
posted that quickly.
I hope this clears up any confusion.
As far as your technical problem, I have posted a response in a seperate
message. You may get a better or more specific response, however, from some
user who has a graphite board installed a system that is similar to yours
(which is the point of Compuserve).
-Brian Rudolph
Autodesk Product Support