#PC LIGHTWAVE 4.0
3 messages in this thread
Thank you for forwarding the internet post from Mark Eagles. I will pass this
to management and to the product manager in particular. We are looking at g
getting notice out that such users should post letters or faxes to the customer
service department here, and should be able to get a message on the news group
you mention once we get ramped up here, but meantime if you want to post back
to it, that would be fine. I will be uploading a "Newtek Directory" today,
with our address, and with phone and fax numbers for the different divisions.
I will have Internet mail and newsgroup tie-in to our BBS in the next week or
so.
To repeat: All owners of 3.5 Lightwave Standalone: The program to upgrade
your Lightwave to LightWave 4.0 SA on Amiga, Intel, MIPS, and Alpha for $149
has expired. NewTek management has decided that at this time no other upgrade
program will be offered to 3.5 SA owners. Management has requested that 3.5 SA
owners who did not pre-order upgrades to 4.0, but are interested in upgrading
to 4.0 when available, should send a letter to NewTek Customer Service.
NewTek's address: 1200 SW Executive Drive, Topeka KS 66615 USA
Fax Numbers: 1-800-854-7111, 913-228-8099, 913-228-8001
Those who send a letter will be placed on a list, and will be notified when 4.0
is released. IF another program for upgrade is made available, they will be
notified. There are no plans to institute another upgrade program at this
time, and Customer Service informs me that there is no promise that any other
upgrade program for owners of 3.5 LW SA will be instituted. If management
makes no changes in this matter, then there will be no upgrade path for owners
of 3.5 SA to 4.0 SA, even within the Amiga platform, other than to purchase 4.0
at full retail.
Please feel free to clip out and distribute the above text beginning with "All
owners of 3.5…" and concluding with "…4.0 at full retail." via whatever
services and venues you have available, electronic or print.
Chuck Baker NewTek Tech Support
ChucK: I'll post your message to all 3.5 Lightwave SA users on csa.graphics
just to let everyone know to start sending their letters. It's good to see you
trying to help even if NewTek's customer service is being stubborn.
// John – (Who enjoys harrasing the vendors)
\X/ jgager@BMI.NET
Actually, Customer Service didn't make the decision, they just get to deliver
the bad news; might add that to the post, I don't want the folks down there
getting blamed for what isn't their fault. The letters are to be sent to
Customer Services, but the comments should be directed to management.
As for me, I'm simply doing my job of informing NewTek's customers of any
important matters they need to know, through my assigned electronic venues.
Thanks for posting to the Nets!
Chuck.