#Thanks for the service
4 messages in this thread
I wanted to let you know how impressed I am with your company's service
and technical support.
I needed to compile some animations for this week and had tried to get a
copy of ImageF/X. But it was going to take days for the local dealers to
get it in. Then I saw your mention of a competitive upgrade to ImageMaster
R/T.
I phoned last Friday and explained my panic and your sales person got the
software out that day on a next day courier. In setting up IM and using it
this week (I'd never used IM at all before) I ran into a few problems and
received unfailingly polite support from your tech support fellow, Dave.
(He even phoned back when he said he would, zounds!)
I didn't actually get an animation from framestores as I had intended, the
software proved unco-operative, no idea if it was it or me, but I
re-rendered using RGB images and everything worked fine. I'm still a bit
foggy about what some of the buttons do due to the er, spartan
descriptions in the online manual — but hey, I got the job done. If you
had waited for a comprehensive manual, I wouldn't have been able to make
my presentation.
Thanks again,
Barbara
Barbara;
I can't say that I am surprised at the performance of BlackBelt as a
company but I know that since I like to hear reports like your I can just
imagine what it must be like for the folks at BlackBelt.
It is a rather complex little puppy isn't it 🙂
-bill
Complex? Image processing is a world unto itself. *8)
-= Vance =- Image Master
Flying high on Black Belt Systems' Imagemaster!
You're very welcome.
FYI: We have located what the problem was in your particular case, and it
is fixed. Dave's got you on the list for maintainance upgrades, I know, so
you'll have the fix early next week. It was a pretty silly blooper on our
part, no fault of yours.
The "spartan" descriptions are being expanded as fast as Dve can write.
:^)
–Ben
…via AutoPilot