#Computer Mart woes
3 messages in this thread
Dave.
I just downloaded your file, HDWARN.ARC, and I must say it was very
enlightening. I've only had one experience with Computer Mart ( a piece of
software) and I had no problems. This Roy character that you've been dealing
with sounds like a real winner. I've had similar experiences with people like
him and it made me want to crawl through the phone on the other end and
confront them face to face or face to fist <grin>. I'm buying a harddrive in
the next couple of weeks. I just haven't been able to make up my mind. I was
looking at the Seagate ST251N and believe it or not was probably going to order
it from Computer Mart as they seemed to have the best price. Not so anymore!
I think that I'll spend the extra $120.00 and go with the Quantum Q40 and maybe
the Xetec fastcard. Thanks again for letting the buying public in on your
problems. It's the only legal way of striking back that I know of. Hit 'em
right where it hurts-in the pocketbook. Maybe, if enough poeople refuse to put
up with their way of doing things, they'll improve.
George
Thanks, George for the note.
I'm glad I can help to make your decisions easier.
I'm not just attempting to alert Amiga users to the
problems I have experienced, I am also attempting to
obtain better service (for us) from Computer Mart in
the future.
Actually, there are many more things you can do legally
to resolve problems like this, and I will provide Amiga
users with a complete history of my problems in the
future… I have found that we don't have the 'line limit'
in this message area for me to explain all the steps I've
taken so far, so I will have to reserve it for yet another
file.
In short, I've contacted the Attorney General's Office in
the State of Ohio, but if you live in Canada (and I have
received mail from a user with a similar problem with
Computer Mart who lives in Canada), you might want to
contact the Attorney General's Office for Texas.
Also, I've contacted the U.S. PostMaster to investigate
for mail fraud.
To update you, the Better Business Bureau could not
obtain a response to my complaint, and my complaint is
now a matter of Public record with the BBB.
Finally, I have contacted several newspapers and TV
stations in that area of Texas. I have received a response
from The Dayton Daily News in Dayton, Ohio and KPRC – TV
(Channel 2) in Houston, Texas. Both are working on my
problem. KPRC – TV is an NBC affiliate that reaches about
810,000 people on any given day.
– I'll keep you posted.
Dave
George,
I hope you are enjoying your GVP hard
drive by now… Great Valley Products
has produced a fine line of hardware
for the Amiga. – By the way, Jay Miner
(the Father of the Amiga) has one of
GVP's 80 megabyte drives, so they can't
be too hateful!
Seems things are picking up around here
(my house) with regard to Computer Mart…
KPRC TV (Channel 2) in Houston has been able
to obtain the first constructive response
from Computer Mart that I've received in
6 months… Very encouraging! Computer Mart
has requested a trace on MY last shipment
(4/7/89) and I have complied.
Also, I have received a response from the
Regional Inspector of the US Postal Service,
and they are investigating Computer Mart for
mail fraud and other violations of US Postal
code. In addition, the Attorney General's
Office is investigating.
Finally, I have written the Direct Marketing
Association in New York, New York with my
complaint.
– Just a note here, the current issue of Amiga
Transactor has an article on hard drive trouble-
shooting, and there is a nice write up about WHY
Seagate hard drives arrive in poor operating
condition so often.
I guess it's almost time for me to put together
another updated file about my problem, 'cause I
still have not heard anything more from the magazines
I have written. I guess I'll have to concede that the
magazines definitely DON'T have the individual user
in mind when they print. Looks to me they're after
the revenue instead.
Talk to ya later.
– Dave