#2.0 Manual
7 messages in this thread
Bob,
I am a freelance engineer/editor/animator working in the Los Angeles
area. A new Hollywood studio/post production facility I am working with has
a Toaster (2.0) and I am getting up to speed on Lightwave for them. The
problem is that they only have one user manual and many freelancers. I
would like to purchase my own copy of the manual directly from Newtek. Can
you arrange this for me ? Your local authorized dealers would not help me
except to offer to sell me a Toaster, very funny. The local copy shops will
of course not "xerox" it because of copyright violation trouble. I am a
well known Topas animator and trade journalist and am not interested in
bootlegging your manuals, hardware, or software — just trying to use your
product. Please contact me by C-mail or phone with pricing and
instructions.
Thanks !
Bruce N. Goren (805) 295-8487
Hi, Unfortunatly, because the Toaster 2.0 upgrade is a few disks and a
great big manual, we don't sell the manual alone. It would be too easy for
someone less honest than yourself to copy off a bunch of disnd sell real
cheap up-grades. The only time we will sell the manual is if one gets
stolen or destroyed, and in those cases we require copies of police or
insurance records. We do allow the tutorial section of the manual tobe
copied by educational institutions, if we receive a written request on
institutional letterhead.
BobAnderson NewTek TechSupport
Bob,
Thanks for taking the time to respond. I thought that might be the case
when my local dealer was willing to sell me a 1.0 manual but would only let
me have the 2.0 if I bought a Toaster or at least the 1.0 to 2.0 upgrade.
Not being an Amiga or Toaster owner myself that was a little much. I'll
just stick to poking around during my bay time, would have been nice though
to be able to "do my homework" with my own book.
If you guys ever come out with an ISA bus version of the Toaster for
Windows, NT or OS/2 please call, or send a press package c/o my editor
Marlene Lane, at TV Technology magazine marked to my attention. I notice
you've been advertising with us. I've written about Topas and 3-D Studio on
the PC recently. Future plans are for a series on SGI applications.
Bruce N. Goren
There are some decent tutorial videos out, and Video Toaster User magazine
is always packed with handy info.
Give me a break, guys!
You know, for your pig-headedness, I may not purchase your "Toaster". Get
real. No one would have even though of copying your disks and selling them
with the manual had you not been so stupid to mention it here…really!
Think about it, your dealing with professionals, not some Tom, Harry, Dick
computer hacker!
Sell them a manual already! Mark it. Do something, but have a little
understanding. He's your customer after all! If some schmuck wanted to
sell copies (or give, and then he'd really be a schmuck) of your "Toaster",
he could copy the manuals himself, no?
Get real, all your doing is hurting yourself. Show yourself to be the
above average company, like I believed you to be, and sell the guy a few
manuals!
Soon, we're going to have to call you "IBM" if you keep treating your
custmers like dirt. You don't want that, do you? Offer the support with
the sale!
Well, I feel better!
So, are you really located in MN? I get there quite often on business.
Depending on how well you support Bruce may make a difference on my
purchase?!
No, I have never met Bruce nor did he request me to send this message, I
just guess I get upset with companies who are too concerned about their
bottom dollars to offer simple courtisies to their faithfull customers.
Oh, well, it's your business…drive it into the ground if you wish. Look
where it's gotten IBM. Laid off 3,500 people last year… maybe more this.
HMMMMMM, customer support, is it worth it?
Luke
Luke;
I'll write this to you but sure hope that NewTek will read it. I can well
understand their concerns but agree with you.
An individual that is a Video consultant wants to purchase a NewTek Video
Toaster Manual — NewTek sells it to him. Now said consultant walks into
client "B's" place of business, sees a Toaster, and sits down to talk
about organizing a production. Said consultant says "Your Video Toaster
can generate just the thing that we need. Oh, you didn't know that!
Well, I'll show your people how to do that while we are working on this."
or..they don't:
"Video Toaster! This is serious work, needing professional equipment."
Of course, if someone were to want to buy a dozen of these manuals… I
would wonder what is going on.
BTW, anyone that is stupid enough to pirate software for a multi-thousand
dollar piece of production equipment is not worth worrying about! They
undoubtedly do other equally stupid things too and will probably not last
very long in business.
-bill
Luke:
I agree that NewTek could be a little more flexible in this case.
However, you are wrong when you say that no one would have thought of
copying the disks and selling them with the manual as a cheap upgrade. It
has happened in this industry before. In fact, it still does happen.
Unfortunately, not everyone that uses a computer is a professional. 🙁
Wayne Steele
Saving $ with AutoPilot