Animator Pro Disaster
3 messages in this thread
I HATE CompuServe! On GEnie, messages don't evaporate into thin air after a
few days — they stay put until either the person who posted them, or a Sysop,
deletes them. This is just one example of how frustrating this can be.
Due to pressing deadlines, I haven't been able to do a full pass here since
September 1. So now I see this thread about an "Animator Pro Disaster." First
message I see (from Yann) says that y'all have never seen it happen before, and
that it might be due to a virus. Second message (from Nick) says to also try a
clean bootup, and says "This sounds serious." Those are the only two messages
in this Thread! The ORIGINAL message, presumably from Chris, which describes
the process, isn't there anymore. It evaporated. So now I have no idea what
this "sounds serious" "disaster" is, or if it is at all similar to the problems
WE have been having.
I know AutoDesk has an exclusive contract with CompuServe, which forbids you
from having an official presence on any other online service. I also hate
exclusivity clause contracts — they smack of anti-trust violations to me. May
I suggest that when said contract expires and comes up for renewal that y'all
get rid of that clause, and give those of us who so thoroughly despise
CompuServe some freedom of choice? On GEnie, I wouldn't have had this problem.
Better yet, try adding some technical support phone lines like most other
software companies do.
— Joel
Marion,
Sorry you feel that way, but I wonder if you would really wade through
the three thousand six hundred messages that you would have had to
scan to even see the thread. That's how many messages were posted
since the first of September. And of course that is one of the
differences between CIS and GENIE. The Autodesk forums on GENIE would
rapidly run out of room with their over two thousand messages a week
and several megs of file uploads.
I too have been very interested in the "disasters" quoted here on
compuserve. I experienced an abnormal program termination error
'Page Fault'. It happens every time I try to join two or more
flicks. It started out happening only on AniPro1.3, but when I went
back to AniPro1.0, the same error is happening. I've been in touch
with Nik Grant at Autodesk tech support who was real helpful for a
while – then I guess he got as frustrated as me because he hasn't
returned a call to me for weeks. I'm using Bernoulli drives
exclusively, without a hard disk. But for the life of me I can't
figure out what has changed to keep me from running successfully.
I've even gotten a new 486 motherboard (up from a 386). If you can
catch a thread of a similar problem, please let me know. I'm still
very desparate!