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Amiga Vendor Forum · Precision Software

#Tech Support

11 messages in this thread

#30912From: Jim JohnsonNov 29, 1991 12:44 PM

Are you going to honor the Premium Technical Assistance time purchased from Precision ? – via Whap! from Sunny Myrtle Beach South Carolina

#30917From: Pat Cummings, OXXINov 29, 1991 3:31 PM

Our intention is to make the transition from technical support at Precision to technical support at Oxxi as seamless as possible for users. This includes honoring all extended service plans listed in the registration base. It may take a little time to get everything set up here, but I believe you will find in the long run, there will be little difference between tech support from the Texas location and tech support from Long Beach. For tech support in Europe, of course, there is no effective difference at all yet — users should call the Precision office in London, UK, for technical support from Europe. European vs. American Product We have had a number of questions about support and registration for the product from Europe being supported in the US. Users with questions about the European Precision products are encouraged to call the Long Beach office at (310) 427-1227 or the European office in London for clarification. Regards, Patricia Cummings @ Oxxi (310) 427-1227

#30974From: Neil RobinsonDec 1, 1991 2:27 PM

Patricia, What is support going to be like for the European versions of the product? I'm curious because the current version of SB4 Amiga is virtually useless in Germany (at least in German) because of a bug which has yet to be fixed. The bug being that lower-case u-umlaut is automatically transformed and stored as upper-case u-umlaut wherever it occurs in the data. This results in capital letters showing up in the middle of peoples names, street addresses etc. which is totally uunacceptable for a commercial product. Can some improvement be expected in this direction any time soon? Ciao, Neil

#31075From: Pat Cummings, OXXIDec 3, 1991 10:32 AM

Support for the Superbase product in Europe is being handled out of the offices of Precision Distribution. Their contact information is: Precision Distribution 6 Park Terrace Worchester Park Surrey KT4 7JZ England Telephone: 44-(0)81-330-6911 FAX: 44-(0)81-330-2089 Any outstanding registration cards should be mailed directly to Oxxi either at the European address or to Oxxi, Inc. P O Box 90309 Long Beach, CA 90809 USA Regards, Patricia Cummings @ Oxxi (310) 427-1227

#31081From: SPC Superbase Tech SuppDec 3, 1991 11:34 AM

You don't understand his problem, Pat. It's a problem with the Superbase programming that needs to be fixed. Tech support won't help him. – via Whap!

#31099From: Neil RobinsonDec 3, 1991 6:01 PM

Darin, The worst part is that I am (or at least was) a beta-tester for the Amiga product as well. I reported this bug way back in April around beta 15 or so and it seemed to have been missed in the fixumups probably in part due to the coming buy out. All I really wanted to know is: who is fixing them now? Ciao, Neil

#31109From: Pat Cummings, OXXIDec 3, 1991 7:45 PM

Oxxi has plans for upgrading Superbase Pro4 in several ways, and one major wish is to stomp the known bugs. We can do this best if you communicate them directly to us at one of the two offices. I'm sure old bug reports and beta reports are included in the material we acquired, but FINDING them… well, that's a different subject. We've had a lot of direct and indirect inquiries about beta-testing arrangements and we do want to take advantage of the "installed base", but those contacts should be re-established with Gary Bonham here at the Long Beach office. For best results, call him after 12/15/91, as he is currently totally involved with a major new product release. Gary is our Director of Software R&D, and he's at the (310) number below. Regards, Patricia Cummings @ Oxxi (310) 427-1227

#31170From: Neil RobinsonDec 4, 1991 5:06 PM

Patricia, Thanks, will do. On other notes, see my Easy-plex message. Ciao, Neil

#31476From: Mike/CompuStore W-GermanDec 10, 1991 3:14 AM

#31483From: Pat Cummings, OXXIDec 10, 1991 10:20 AM

Bug reports can be sent to 76367,1704 (me) on CompuServe, or to "oxxi" on BIX. They can also be sent via mail to: Oxxi, Inc. Tech Support P O Box 90309 Long Beach, CA 90809-0309 USA Regards, Patricia Cummings @ Oxxi (310) 427-1227

#31603From: Mike/CompuStore W-GermanDec 13, 1991 12:51 AM