#DAK Customer Service ???
4 messages in this thread
I have tried to reach customer service for over a week, with
constant busy signals,whenever I called.
I bought the #3231A BSR external CD Rom drive,which works well,but
one of the bundled CD's,Family Doctor, will not display images on the
screen properly (only 1/4 of the image appears at the top). After trying to
contact Technical info unsuccesfully, I returned the CD on 10/30/92
by insured parcel post. So far,I have received nothing in return, and
have been unable to contact customer service, to find out if the CD was
received at your company. HOW do I contact customer service??????
Al. K.
Al,
>>I have tried to reach customer service for over a week, with constant
busy signals,whenever I called.<<
I have never been able to reach DAK's customer assistance via their 800
number. I've tried on dozens of occasions. When I try the regular number, I
get connected right away.
I think they only have 1 (or very few) 800 lines.
Regards, Denny
I had the same problem with DAK's Family Doctor CD Rom. It turned out to
be not enough available DOS memory. When I removed TSR's and moved a bunch
of drivers into high memory, the images displayed entirely.
I've also had the same problem contacting DAK's tech support. I have been
able to get to them by dialing the regular business number and asking the
operator to transfer the call to tech support.
Thanks for the input. My replacement arrived on Dec 24th(7 weeks after
I returned it). The images still won't display properly, so I will try
moving some more things into high memory. I appreciate your help
Al Kaplan